Slow Internet: Troubleshooting

Many factors can affect speed performance including the age of the device, existing software, and any viruses or malware. Follow the steps below to improve your internet performance.

Factors Affecting Internet Performance

Consider the following:

  • File-Sharing Programs: File-sharing programs like BitTorrent uses huge amounts of data, which can lead to slow connection speeds.
  • Viruses/Adware/Malware: To check your computer for harmful software, download Malwarebytes
  • Firewalls: A firewall monitors all network traffic on your computer, so a strict firewall can lead to slow internet speeds. Try resetting your firewall to its default settings.
  • Power Outage: Check with your Internet Service Provider (ISP) to check if they are having an outage.
  • System Memory (RAM): Close any programs not in use to increase your computer’s performance. You may also consider upgrading your computer’s Random Access Memory (RAM).
Downloading file
Estimated time left ... Forever 43%

Take a Speed Test

Test your upload and download speeds.


Reboot Your Wireless Device

  1. Unplug the power cord or remove the battery from the wireless device that is experiencing slow connection issues.
  2. Allow at 30 seconds before reconnecting it.
  3. If you are using a wireless adapter, such as a USB adapter for Ethernet or WiFi, unplug the adapter, and allow at least 10 seconds before plugging it back in.

Restart Your Device

Restart your computer or mobile device off for best results.

All Categories